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Student Consumer Information, Rights, and Responsibilities

Current law requires each eligible institution participating in Title IV financial aid programs to provide student financial assistance and other institutional information. Following is information available from Office of Financial Aid and other offices on campus.

You have the right:

  • To know all the federal, state, institutional, and private student financial assistance programs available, including both need-based and non-need-based programs.
  • To know the procedures, forms, deadlines, and eligibility requirements to apply for assistance; the criteria for selecting aid recipients and determining the amount of aid awarded.
  • To know the procedures, forms, deadlines, and eligibility requirements for a program of Study Abroad.
  • To know the cost of attending the University, how those costs are determined, and how your estimated expenses are developed.
  • To know what resources we have considered in calculating your financial need, how the Expected Family Contribution was determined, and how much of your financial need has been met.
  • To know the standards required for maintaining satisfactory academic progress for financial aid eligibility.
  • To know how and when disbursement of financial aid is made, the University's refund policy for costs paid to the University, and any refund due to Title IV student assistance programs.
  • To know the terms and conditions of any loans, employment, scholarships, or grant aid you receive.
  • To know the policies and procedures used to maintain confidentiality of financial aid records. Only those individuals who directly handle the application have a right to know or access the information. Colorado State University complies with the Family Educational Rights and Privacy Act of 1974.
  • To know that disclosure of your financial aid information may be made to other school officials, including teachers, within the school whom the school has determined to have legitimate educational interests and to officials of another postsecondary school or school system, where you receive services or seek to enroll.
  • To know who to contact and how to contact financial aid personnel regarding information on student financial assistance.
  • To know the academic programs of the University, the facilities available, and the faculty and instructional personnel.
  • To know the names of bodies that accredit, approve, or license the institution and its programs and how their documents may be reviewed.
  • To know the completion or graduation rate of students.
  • To know statistics on the receipt of athletic-related student aid.
  • To know campus security policies and crime statistics.
  • To know what facilities and services are available to students with disabilities.


It is your responsibility:

  • To read and consider all information about the University before you enroll.
  • To complete all University application forms thoroughly and accurately and submit them to the appropriate office(s) by required deadlines.
  • To use any federal, state-appropriated, or institutional financial aid received during the award year solely for expenses related to attendance at Colorado State University.
  • To comply with Quality Assurance Program requirements (if you are selected as a participant), provide verification or additional information as requested by the University, and submit corrections or new information, as appropriate.
  • To read, understand, and accept responsibility for all forms or agreements you sign. We recommend you keep copies for your records.
  • To notify Office of Financial Aid if you attend two schools at the same time. You can only receive federal or state aid at one school at a time.
  • To report to Office of Financial Aid if you are in default on a student loan or if you owe a refund or repayment on any educational grant received from any school.
  • To notify your student loan lender of changes in your name, address, and school status.
  • To perform the work agreed upon when you accept a work-study award.
  • To know and to comply with the following University policies and procedures as they relate to financial aid: enrollment status for aid disbursement, satisfactory academic progress, withdrawal, refund/repayment, and debt management.
  • To keep your address and phone number current with the University on RAMweb or with the Registrar's Office located on the First Floor of Centennial Hall.

Student Consumer Information:  Helpful Resources and Specific Topics

As a condition of participating in federal student aid programs, Colorado State University is required to inform all enrolled students of the availability of certain consumer information you may find helpful.  Details and instructions on how to obtain this information are listed below.

Find Helpful Information

Most information is available in either the online University catalog or on the University’s website,

  • Catalog information is available at
  • If you are a financial aid recipient, “Your Financial Aid Guide” information booklet for 2014-2015 is available at  This booklet contains general financial aid information published each academic year.

If you would like a paper copy of any of this information or have additional questions, contact the Office of Financial Aid at (970) 491-6321.

Specific Topics

  • Colorado State University General Information
    • Information included:  Information related to tuition/fees and other costs, withdrawal from the University, refund policy, current degree programs and faculty/staff, facilities, student services, accrediting agencies, copyright infringement, study abroad, etc.
    • Information located:  Colorado State University catalog;, Financial Services, Degree Programs, University Facilities, Student Services, The University; Values, Mission, Goals, and International Programs.
  • Your Rights under FERPA (Family Education Rights and Privacy Act – Buckley Amendment)
    • Information included:  The rights which students have regarding their educational records.
    • Information located:  Colorado State University catalog; (select Policies and Guiding Principles, scroll down to Students’ Rights Regarding Their Educational Records).
  • Process for Registering to Vote
  • Process for Applying for Financial Aid
    • Information included: Steps to apply for financial aid and information on financial aid notices.
    • Information located:  Office of Financial Aid website;
  • Information Regarding Financial Assistance
    • Information included:  Descriptions of all financial aid programs available through Colorado State University, rights and responsibilities of students receiving aid, how financial aid is paid, financial aid refunds, employment information, loan repayment information, and verification of attendance for federal financial aid.
    • Information located:  “Your Financial Aid Guide”;
  • Federal Student Loan Information
    • Information included:  Available student loans, entrance counseling, master promissory note, repayment, deferment, and consolidation.
    • Information located:  Federal Student Aid website;
  •  Financial Aid Policy for Unofficial Withdrawals
    • Information included:  Students who leave the University and do not formally withdraw will be assigned grades of “F” (failure) or “U” (unsatisfactory).  Additionally, recipients of federal financial aid who never begin attendance or who unofficially withdrew from the University will have federal aid adjusted based on the date of the latest academic event in which the student participated.  If no academic event can be documented, 100% of the federal, state, and institutional financial aid will be cancelled because the student never began attendance.
    • Information (select Applying for Financial Aid, Student Policies and Information, and Withdrawal).
  • Purchasing Textbook Information
  • Resources for Individuals with Disabilities
    • Information included:  Campus and other resources for individuals with disabilities, and rights and responsibilities for current and prospective students with disabilities.
    • Information
  • Colorado State University Security Policies and Crime Statistics
    • Information included:  Annual safety report and alcohol/drug policy, crime statistics (including statistics required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act as amended by the 2013 Violence Against Women Reauthorization Act), and the University emergency operations plan.
    • Information located:
  • Retention & Completion/Graduation Rate of Students
    • Information included:  The retention & completion/graduation rates at Colorado State University
    • Information located: (select Undergraduate Student Success)
  • Future Plans Secured Rates (Placement Rates of Graduates)
    • Information included:  Information from each college on percentages employed at graduation by major, employers, average salaries, and graduate schools/programs.
    • Information located: (select Graduation Survey and First Destination and/or Employers and Schools)
  • Equity in Athletics Disclosure Act (EADA)
    • Information included:  General CSU athletic information, CSU teams, gender breakdown per team, coaching staff, revenue and expenses and other supplemental information.
    • Information located: (select Get data for one institution and indicate Colorado State University)
  • Student Right to File a Complaint